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Shipping Policy

Effective Date: September 3rd 2025

At Zorba Auto Works LLC (Precision Auto ECU), we provide mail-in ECU services. This policy explains how shipping works for both incoming and outgoing packages.

1. Customer Shipping to Us

  • Customers are responsible for securely packaging and shipping their ECU/module to us.

  • We recommend:

    • Disconnecting the battery before removal.

    • Wrapping the ECU in bubble wrap or foam.

    • Using a sturdy cardboard box with at least 2 inches of padding.

    • Shipping with a trackable service such as USPS, UPS, or FedEx.

  • We are not responsible for items lost or damaged during shipping to our facility.

2. Return Shipping from Us

  • Once service is completed, we ship your ECU back using the method selected at checkout.

  • All return shipments include:

    • Tracking number provided by email.

    • Professional packaging to ensure safe delivery.

  • Customers are not responsible for return shipping fees, unless notified

  • We are not liable for delays caused by carriers (USPS, UPS, FedEx, etc.).

3. Shipping Options & Timeframes

  • Standard Shipping (2–5 business days) – via USPS Ground Advantage or equivalent.

  • Priority Shipping (2–3 business days) – via USPS Priority Mail or equivalent.

  • Express Shipping (1–2 business days) – upon request.

⚠️ Timeframes are estimates and may vary due to carrier delays or external circumstances.

4. International Shipping

  • At this time, we do not offer international shipping.

  • If offered, customers are responsible for all customs duties, taxes, and import fees.

5. Shipping Errors or Issues

  • If a package is lost or damaged by the carrier we hold no responsibility after we ship it, we will assist with filing a claim through the carrier.

  • Please report shipping issues to precisionautoecuhelp@gmail.com within 48 hours of delivery.

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